Angkat PH Forwarding Services: Frequently Asked Questions
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From the time it arrives in our China Warehouse, our current lead time for your shipment to arrive in our Manila Warehouse is 25 to 35 days under normal conditions. This includes transport shipping and customs clearance in China and in the Philippines.
*There are many factors that may affect shipping time. In such cases, necessary adjustments on shipping time shall be made and communicated.
We have no minimum, but we have flat rates for small packages. However, any package that is below 0.01CBM, we suggest that you have it shipped through our Air Freight Service for faster shipping.
Yes. We provide all in rates provided that the details given are accurate. Changes may occur if the actual size/weight of the item is different from the quoted one.
We have 3 warehouses across China located in Yiwu, Shishi, Guangzhou. Our Philippine warehouses are located in Malabon and San Juan.
Once received in our China Warehouse, you may track your packages using the tracking code we’ve provided through our tracking page or through this link: angkatph.com/trackyourpackage
Currently we provide free shipping for items 3CBM and above within Metro Manila (20KM from our Malabon warehouse). For shipments outside of Metro Manila, please get in touch with our customer service for us to send you a quotation.
Please be reminded that items should be packed for Sea Freight. Please ask your supplier to use sturdy boxes, put fragile stickers, use fillers, and if possible encase boxes with crates/pallets (recommended for highly sensitive and fragile items). Items should be packed accordingly. We would not be held liable for damages resulting from poor packaging and handling.
Prohibited items are not allowed and our China warehouse will NOT ACCEPT it.
Our weight limit is 500KG/CBM. If more than 500KG/CBM, overweight charge will be applied (Ph25/kg).
*Ph25 x excess overweight = Overweight charge
Once you will avail our freight service, we will assign each client their own unique client code. This will serve as your shipping label for all your shipments. Please ask your supplier to put the Client Code on all boxes. Our warehouse will not accept packages without a client code/shipping label. For more instructions, please click here.
Client code example for Sea Freight: AKPH-ABC
Client code example for Air Freight: AIR AKPH-ABC 0917123456
In such cases, our team will first conduct an investigation. If the damage happened under our care, we will compensate the client with the total invoice amount of the item that was damaged or lost.
Items should be packed accordingly. We would not be held liable for damages resulting from poor packaging and handling. Please be reminded that items should be packed for Sea Freight. Please ask your supplier to use sturdy boxes, put fragile stickers, use fillers, and if possible encase boxes with crates/pallets (recommended for highly sensitive and fragile items). We are only liable for lost and damaged items from storage here in the Philippines.
No extra and hidden fees. We will only base on our current exchange rate of RMB-PHP at the time of request.
Normally 1 – 2 banking days upon request and receipt of PHP amount. Processing time depends on the stock of RMB and time of request.
You can save up to 10% by paying your suppliers in local currency (RMB). No wire transfer fees and no hidden charges. We’ll remit directly to your RMB receiving account.
Please provide the following details: RMB amount, RMB Bank Account (Bank name, Branch, Account name, Account number.
Once transaction is successful, we will provide the RMB deposit slip as proof of transfer.
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